Terms and Conditions
These general conditions of sale govern all relations between:
El Tocador de Victoriaand its Internet customers (“The Customer”) through the website www.eltocadordevictoria.es
Before carrying out any transaction, the customer acknowledges that he knows and declares to accept these conditions from the moment he clicks on the Acceptance box.
1. SPECIAL CONDITIONS OF SALE
At the time of placing the order, the customer acknowledges that he knows the particular conditions of sale indicated on the screen (name, price, components, weight, quantity, colour, product details, cost of services, etc.) and expressly accepts them without reservation.
The realization of the order and its confirmation by the customer materialize the full and complete acceptance of the particular conditions of sale, only applicable to the order.
The customer places the order by clicking on the “add to basket” tab. The order is added to a total that collects all items confirmed by the customer by clicking on the “BUY” button at the bottom of the payment page and after having accepted these ‘Terms and Conditions’.
3. ORDER CONFIRMATION
The Tocador de Victoria confirms acceptance of your order to the customer via email. The sale will not end until it is marked as ‘COMPLETED’, at which time the order will already be in the hands of the transport company and can not be canceled.
The Tocador de Victoria reserves the right not to confirm an order for a specific reason such as the supply of products, a problem relating to the order received (e.g. illegible document), an abnormal order or a foreseeable problem relating to delivery. The Tocador de Victoria will inform the client via email.
New orders may not be placed until the customer has made payment of sums due for previous orders, if any.
Also, ownership of the goods will not be transferred completely until El Tocador de Victoriareceives the sums due from the customer.
4. CONDITIONS OF DELIVERY OF THE ORDERS
The customer will choose the place of receipt of the goods at the time of placing the order and if he also wants the date by writing us a note attached. The Tocador de Victoria reserves the right to use all means necessary to make the delivery of products to the address indicated by the customer. Deliveries will be made only in the territory of Spain (including the Balearic and Canary Islands and excluding Ceuta and Melilla) and the rest of the world with the exception of China.
* Shipments to the Canary Islands: By accepting the terms and conditions, the customer agrees to pay customs charges if applicable.
* Orders outside the European Union: all orders placed outside the Eurozone are exempt from VAT.
5. DELIVERY TIMES
Deliveries will be made within a maximum period of 24 to 48 hours on working days once payment has been confirmed by the customer. Shipping times are estimated.
The shipments to islands and international, require a superior term. These will be carried out by Certified Postal Mail every Monday and Friday of each week, except holidays.
If an item is not in stock at the time you place your order, we will let you know and confirm the date it will become available again in case you wish to wait, change the item or cancel your order.
Shipments and deliveries are only made from Monday to Friday (weekdays). The indicated prices include transport, packing and insurance costs.
6. SHIPPING AND RECEIVING COSTS FOR ORDERS
For all baskets you will be indicated the shipping costs depending on the delivery area.
1. Shipping to Spain (Peninsula):3,50€ VAT included, free shipping from 100,00€ of purchase. VAT included.
2. Shipments to Balearic Islands and Portugal: 9,00€, free shipping from 150,00€ purchase. VAT included.
3. Shipments to Canary Islands: 7,50€ without applicable tax, free shipping from 150,00€ of purchase.
4. Shipping to Europe: 15,00€ VAT included, free shipping from 200,00€ purchase.
5. Rest of the world special delivery: 30,00 €, taxes not applicable
No shipments to China and Russia.
When placing an order, the customer undertakes to sign the reception sheet presented by the person making the delivery, which may include all comments it deems necessary. By signing the reception sheet, the customer acknowledges having received the number of packages indicated on it. If the customer observes damaged products or the lack of any of them, should make a claim as soon as possible to:
El Tocador de Victoria (Att. Zaida Ruiz), Av, Juan Sanchís Candela nº15, 2ºC, 03015 Alicante or by e-mail email@example.com.
7. TRANSPORT COMPANY
Deliveries will generally be made by Envialia. If you want to send a shipping address different from yours so that someone can receive the package just indicate during the checkout process.
The transport agency will contact you via SMS and e-mail to inform you about the delivery.
All prices are in euros and include VAT. The price invoiced to the customer is the price indicated in the order confirmation sent by El Tocador de Victoria.
9. METHODS OF PAYMENT
– Credit/Debit Card: secure purchase through the Redsys payment page.
– Stripe:secure payment by credit card, you can pay safely without leaving the payment page.
– PayPal: if you don’t have an account you also have the option to pay securely by credit or debit card through the PayPal platform. The payment with PayPal entails a commission of 3% on the total of the cart, including shipping costs.
10. PRODUCT DATA SHEET
The photographs showing the products are provided for information purposes only. The texts accompanying these photographs are the reproduction of information appearing on the packaging or the instructions for use. The differences between photographs and products can only be minimal and do not affect the essential characteristics of the products. The color of products displayed in the online store may differ from the actual color of the product, but in a minimal way.
11. SAFETY OF PRIVATE INFORMATION
El Tocador de Victoria is obligated to protect your private information.
Personal data collected during your connection to our commercial site will only be used to process your order. We will not sell, rent or disclose your personal information to any person (or any third party).
12. INFORMATION REQUESTED
By placing orders through the www.eltocadordevictoria.es site, you consent to El Tocador de Victoria using nominative data about you, communicated by you or collected through the operation of the site. These data (names, e-mail address, postal address, credit card number with expiry date, etc…) are necessary for us to process your orders.
13. SECURITY OF PERSONAL DATA
Orders (containing your account information) are shipped via a secure server. The security program (SSL) encrypts all the information you type before it is sent to us. In addition, message transmissions are protected against unauthorized access by third parties. We do not store or retain any credit card numbers, this information is known only to you.
The customer will benefit from the legal guarantee of hidden defects in the products sold. However, the guarantee does not apply if faults or damage occur as a result of incorrect handling, lack of maintenance or care contrary to our instructions for use. The buyer should refer to the appropriate instructions and recommendations in the instructions for use provided with the product.
15. RIGHT TO RESHIP GOODS AND WITHDRAWAL PERIOD
You have the right to withdraw from this contract within 14 days of receipt of the order without any justification.
The withdrawal period shall expire 14 calendar days from the day on which you or a third party other than the carrier, indicated by you, acquires material possession of the goods.
To exercise the right of withdrawal, you must notify us in writing at:
El Tocador de VictoriaAv, Juan Sanchís Candela nº15, 2ºC, 03015 Alicante (Spain) or in the e-mail firstname.lastname@example.org providing us with your name, your home address, your telephone number, your e-mail address and your decision to cancel the contract through an unequivocal declaration, for example a letter sent by post or e-mail.
Consequences of withdrawal:
In the event of a withdrawal on your part, we will refund the payment for the products received on your part including postage and, in any case, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will make such a refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any event, you will incur no expense as a result of the refund.
We may withhold the refund until we have received the goods and checked that they are in perfect condition.
You must return or deliver the goods to El Tocador de Victoria (Att. Zaida Ruiz), Av, Juan Sanchís Candela nº15, 2ºC, 03015 Alicante (Spain).
You will have to assume the direct cost of returning the goods.
You alone shall be liable for any diminution in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Personalised items, made to measure or in the Outlet section cannot be returned. If applicable, we will issue a voucher for the amount spent with an expiry date of 2 months from the date of creation.
For hygiene reasons, underwear, swimwear and hair accessories cannot be exchanged or returned.
Extended information on how to make a return: https://eltocadordevictoria.com/returns-policy/
16. INTELLECTUAL PROPERTY
When connecting to the Internet site created by El Tocador de Victoria, owner of all intellectual property rights of the same, the client may not copy or download all or part of its content without prior express permission of El Tocador de Victoria.
17. PLEASE CONTACT US
If you have any questions about El Tocador de Victoria products such as how to perform maintenance or a question about your order, the following channels are available:
Postal address: El Tocador de Victoria, Av, Juan Sanchís Candela nº15, 2ºC, 03015 Alicante (Spain)
Phone: + 34 601 268 305